Monday – Friday: 11.00am - 4.45pm - when there is an evening performance the Box Office will stay open untill 15 minutes after the start of the performance/film.
Saturday: 4.00pm - 6.30pm - When there is a daytime performance the Box Office will open 30 minutes before the advertised start time.
08000 147 111
In Person during the Box Office opening times listed above
By telephone on 08000 147 111 during the Box Office opening times listed above. An answer machine is in operation when the Box Office is closed, please leave a message and a member of staff will contact you as soon as possible.
Don’t forget - One call does it all! Book all your Cultural Services events with one call to any of the 3 venues.
Reservations for LIVE events
Your tickets can be reserved for 7 days, after which, if no payment has been received, they will go back on sale. (This deadline does not apply to group bookings).
Ticket Collection - Your tickets can either be sent to you (postage charge is 50p) or can be collected in person from the Box Office.
Concession tickets - Events listing ‘C’ ticket prices denote a price reduction available to full time students (with identification), people aged over 60, disabled people, unemployed people (with appropriate identification) and all Rhondda Cynon Taf Leisure Card holders.
Disabled customers and carers - Disabled customers with a carer will be charged the concession price plus one free ticket for the carer. Any additional carers will be charged at the concession price. However, if you have any group requirements, or would like to discuss any issues regarding your visit to any of the venues, please call the specific venue manager.
Group bookings - For live events, groups over 8 are entitled to 50p off each ticket, if booked in one transaction. However, some events have enhanced group discounts – please check the ticket details of individual events or discuss with the venue manager.
- For groups of 20 or more, the identified group organiser receives a free ticket, in addition to the standard group discount.
- For cinema events, for every 10 tickets booked in a single transaction, the 11th ticket is free.
Group booking discounts cannot be used in conjunction with any other concessions or any other special offers. Click here for more info on group visits
School bookings - Some events have a special school discount, which includes free tickets for teachers/lecturers/education assistants (on a ratio 1 to 10 unless otherwise agreed with the venue). Please call the venue’s Box Office or check the ticket details of individual events. Click here for more info on school and education visits
Paying for tickets
Credit cards - We accept Mastercard, Visa and Maestro
Cheques & postal orders - Cheques and postal orders should be made payable to Rhondda Cynon Taf CBC.
Cash - In person at the Box Office – please do not send cash in the post
Time Bank - Please contact Angela Gould on 01443 485934 for further details
Theatre tokens - We accept theatre tokens – please call one of the box office numbers for further details
Exchanges (for RCT Cultural Services events only, does not apply to hired events) - Your tickets can be exchanged for another event, or a credit voucher can be issued (either option only up to the value of your original ticket purchase), up to 24 hours before the performance commences.
Refunds (for RCT Cultural Services events only, does not apply to hired events) - Refunds are not available for any event, unless the event has had to be cancelled or postponed.